Guest reviews
Enjoyed Hengelo
Thoroughly enjoyed our stay in Hengelo. The City Hotel was lovely; clean and welcoming and all staff were friendly and helpful. The hotel is in an excellent location, very close to the train station so easy to get around and Hengelo was a nice town
Poor cost to value ratio
Dated hotel with malfunctioning appliances in the rooms, poor ventilation during the summer (only electrical fan available), no in room climate control, normal climate control seems to be turned off or does not work at all, and worm dirty carpets. The breakfast is below average, and too small compared to the number of guests. Would only come again unless explicitly required to do so by the place I work at. I have received better value at other places for roughly the same costs. The only plus is its location, because it is next to the train station and near the city center. This would come in handy if you would not have access to a car.
Cooling not work
Please inform customers that the cooling only works if the weather is at a certain temperature so that the customer does not book a room and is surprised that the cooling is not working.